Checkout Process: Designing Profitable Websites Part 6

The checkout process has become widely known over the years on the internet and making purchases online is fairly common for most households. With such popularity you would think the checkout process has been nearly perfected, however astonishingly 59% of all users abandon the checkout process. This could be for a number of reasons but the most important being users are not given a clear direction through the process. This leads users to get confused, frustrated, and abandon the process. Ideally an easier, friendlier, and dependable checkout process will do the trick and increase conversions.

Checkout processes are fairly dynamic and span across multiple pages. Making a change to one step may affect another. While designing a checkout process it is important that you take all of the steps into consideration and design the checkout process all the way through, not skipping any steps in-between. A few design suggestions to take into account include:

Acknowledge common checkout process goals.

While the checkout process is most commonly used for the exchange of money for goods or services, it can also be used to accept donations, take membership payments, or to even transfer money into a virtual equivalent. Make sure you know the primary goal and function of your checkout process.