Writing for the Web: The Right Strategy

When it comes to designing a website, content is often overlooked, but why? Very rarely do users browse the web looking for a good design or decent experience. Users come for the content. Not giving them what they want with poorly written content will frustrate users. Not only does it waste their time, but your time as well.

Writing for the Web: The Right Strategy presented by Shay Howe

Refresh Chicago, January 12th, 2010

Strengthen Your Email Marketing Performance

One of the most valuable resources you have is sitting right under your nose and you may not even know it. What is this indispensable resource you may ask? Email marketing. For those of you who are currently practicing email marketing you may already know of the potential benefits at hand. For those of you who are not, please take note, this may greatly increase the performance of your business.

Many companies are profitable simply from their email marketing campaigns alone. With help of these time tested methods and a touch of your own fine-tuning you too can earn extra profit as well. Broken down here are the two parts to smart email marketing: Sending and Ensuring Delivery of Emails, as well as, Considerations for Designing Emails.

Sending and Ensuring Delivery of Emails

Send Emails on a Consistent Time Table

When you send your emails on a regular basis you create a pattern of which readers will become familiar with. The less likely you are to catch readers by surprise the lower your non-subscription rate will be. Internet service providers (ISPs) will also take note of regular sending patterns and credit you accordingly.

How to Write Quality and Attentive Online Copy

When it comes to online copy content is king. And this king is one of the determining factors in how successful your website is. Simply enough, if your copy is not up to par users will not read your content nor will they do business with you. Furthermore they are likely to never return to your website. Having good content will make a world of difference.

Qualities of Great Web Content

1. Give Users a Summary

Before diving into the nitty-gritty give users a summary of what they are about to read. This will allow them to make sure your topic is worth their time. If you have written your summary successfully they will continue to read.

Inspiration vs. Motivation

These days finding inspiration is easy with help from hundreds of design blogs. With a few simple clicks you have an endless supply of inspiration right at your fingertips. The real trick is finding motivation and, further more, staying motivated. Please do not get the wrong idea. Inspiration can serve as great motivation, however there is more to it. Staying motivated is a practice and requires more effort than ambiguously cruising for inspiration.

10 Tips For Communicating With A Difficult Client

As a web designer you are bound and determined to at one point and time come across a troublesome client. There are know-it-all clients, the low-tech clients, the day-late clients, and many more. No matter what their nature may be they exist and seem to come by all too often. Learning how to communicate with these clients can immensely change the outcome of your day-to-day productivity as well as your overall success.

Above All, Communication is Key

1. Start With a Fresh Slate

Carrying an attitude with clients is quickly going to ruin your career. Every time you approach a discussion, email, or call from a client you should do so with a good attitude and a positive mindset. Working with a bad attitude is only going to produce bad results and further fuel the flames. Keep your head up!

Checkout Process: Designing Profitable Websites Part 6

The checkout process has become widely known over the years on the internet and making purchases online is fairly common for most households. With such popularity you would think the checkout process has been nearly perfected, however astonishingly 59% of all users abandon the checkout process. This could be for a number of reasons but the most important being users are not given a clear direction through the process. This leads users to get confused, frustrated, and abandon the process. Ideally an easier, friendlier, and dependable checkout process will do the trick and increase conversions.

Checkout processes are fairly dynamic and span across multiple pages. Making a change to one step may affect another. While designing a checkout process it is important that you take all of the steps into consideration and design the checkout process all the way through, not skipping any steps in-between. A few design suggestions to take into account include:

Acknowledge common checkout process goals.

While the checkout process is most commonly used for the exchange of money for goods or services, it can also be used to accept donations, take membership payments, or to even transfer money into a virtual equivalent. Make sure you know the primary goal and function of your checkout process.

Forms: Designing Profitable Websites Part 5

Forms are the biggest areas of abandonment on the internet. Reason being they are boring, ask for too many personal details, and are only a step toward the end. However much of the internet is widely based around forms including everything from login to contact forms and online purchase to social networking comment forms. All in all the more satisfying forms you design and the easier they are for users to complete the better results you will see.

Forms are supposed to be practical and serviceable, not an artistic expression. The main purpose behind designing a form is solving a problem including how to get users to input their information in the easiest way possible. It is not to say that forms should not be pretty, they should. It is all a matter of putting everything together. A few suggestions to follow when putting together a form include:

Acknowledge common form goals.

The main goal for any form is to be filled out and submitted. Different forms will have different specific goals, for example a newsletter subscription form has the primary goal of obtaining marketing information, especially an email address. Be aware of the forms broad and specific goals.

Detail Pages: Designing Profitable Websites Part 4

Finally, visitors have made it to the detailed page after working through the category page, or even better they came from a search engine. Either way now is not the time to relax conversion efforts, if anything, now is the time to put them into full effect. Getting visitors to commit to the process is the hardest part, however if you provide them with enough valued information including content, imagery, support, and desired call to action you are in good shape. Maintain your visitor's interest and seal the conversion.

Detail pages can easily make or break a sale thus making it critically important to keep these pages organized and maintain user attention, ultimately leading them to the conversion process. While working with detail pages take into measure the following:

Outline detailed goals and guidelines.

The ultimate goal behind any detail page is to get visitors to make a purchase, accept an offer, or to move forward in the conversion process. In doing so you typically want to outline products or offer details, clear any confusion, promote sales and specials, and possibly supply alternative conversion procedure.

Category Pages: Designing Profitable Websites Part 3

Category pages are often disregarded because cleverly produced ones are passed through almost immediately directing visitors to the desired product. Category pages are an important step in the conversion process as they are in charge of providing a brief overview of a large amount of items and furthermore providing a way to decipher the difference between all of the items. Ultimately they lead visitors to the detail page where the conversion is finally completed.

Category pages act as a critical link to the conversion process and clutter and confusing design can break the chain. A few simple measures to think about when working on a category page include:

Outline detailed goals and guidelines.

The ultimate goal of the category is to progress visitors to the detail page. In doing so visitors are going to look for a few things, including: Displaying items in a pleasing manner, supplying enough details to differentiate items, contribute a way to scan items by various specifications, and furnish a way to move to the detailed page or next step.

Home Pages: Designing Profitable Websites Part 2

Home pages are typically seen as the bread and butter for most organizations, however most of these "bread and butter" pages have appalling visitor statistics. The average abandonment rate is around 40% - 60% and this rate trickles down affecting the rest of the site. A little work to a home page can go a long way increasing goals and conversions along the way.

We are all taught to never judge a book by its cover and unfortunately this does not play into web design. Within a matter of seconds visitors will decide if your site is what they are looking for and if not they will quickly move on. When designing a home page take the following recommendations into consideration to drive traffic past the home page and increase goals and conversions.

Capture a wide audience.

Home pages must be attractive to everyone. This includes customers, the media, shareholders, colleagues, employees, and etc. It is of value to address all of these audiences without turning the home page into a tangled mess. Not addressing or confusing any audience will push them to abandon the page. (For targeting specific audiences see part 1 of this series about landing pages.)